Returns/Refund Policy

Welcome to the return page.

We know returning a product can be a stressful experience.

We apologize in advance if we have delivered an unsatisfactory product.

Please know from this point we're going to try and make the following process as smooth as possible. Follow our policy below and together we will get through this stress free ! 

How to Return

• WIthin 30 days of receiving the product, no matter the reason you may return your order back to us with a guaranteed full refund or replacement mouse pad/desk mat. If you would like to return your mouse pad/desk mat you will need to ship it back to the sender address and provide us with a valid tracking number. Do not send the package without having contacted us first. You can start the returns process by contacting us at support@animepads.zendesk.com.
• After 30 days, please get in touch and we can discuss an appropriate solution. 

Unsatisfactory Products

• We guarantee a full refund policy for first purchases. If you are unsatisfied you may send the merchandise back to us and either receive a refund or store credit. After the first time there is a 15 percent processing fee of your overall order. 

Damaged or Not Received Products

• You will of course be eligible for a full refund in any occasion if you received a damaged product, an incorrect product, or if your package gets lost in the mail.

Contact us

• If you are unsatisfied with the product you have received for any reason, please contact us, and we will do our best to come to an amicable solution. You can always reach us 
  support@animepads.zendesk.com
  .